Questions, answered

A central location in the heart of Ghent, close to the main sights; a modern boutique hotel with a distinctive urban, design-led character; personal service with local know-how and authentic Ghent tips; comfortable rooms with contemporary comforts for leisure and business alike; a sustainable, mindful approach wherever possible; an ideal base to discover Ghent on foot or by bike; and a calm, stylish atmosphere despite the central setting.

Check-in is from 15:00 to 22:00. Arriving later? Let us know in advance and we will share the details for a self check-in. Check-out is until 11:00, and late check-out is possible subject to availability.

Yes. You can safely leave your luggage before check-in or after check-out, so you can enjoy Ghent without your bags. Lockers are available.

Unfortunately, pets are not allowed.

On the Augustijnenkaai in the historic centre of Ghent. Thanks to our calm setting by the water, you are within walking distance of the Gravensteen, the Graslei, the Patershol and other sights.

The Gravensteen, the Graslei and Korenlei, the Patershol, the Vrijdagmarkt and Saint Bavo's Cathedral are all a few minutes' walk from the hotel.

Several public car parks are within easy reach of the hotel, including Parking Ramen, Parking Vrijdagmarkt and Parking Tolhuis. Contact us for current information and the best parking options during your stay.

Yes. For guests who want to discover Belgium in one day without having to plan anything themselves, we work together with Belgium's Wanderlust. They offer private day tours with pick-up at the hotel, lunch and entrance tickets included. More info and reservations via belgiumswanderlust.be

Our cycling routes go up to about 60 km and are ideal for discovering the area at a relaxed pace. Looking to go further and explore the Tour of Flanders region? We recommend the guided cycling tours of Bergs and Cobble. They specialise in rides through the Flemish Ardennes, taking you along the famous hills and cobblestone sections in a sporty way. More info at bergscobbles.com

From Gent-Dampoort, our hotel is about 2 km from the station — take bus 10, 11 or 12 towards the city centre and get off at Gent Ottogracht, then walk 5 to 7 minutes to the hotel; on foot from the station takes around 24 minutes. From Gent-Sint-Pieters, take tram T4 towards the city centre and get off at Lange Steenstraat; the hotel is about 2 minutes on foot from there, with the full tram journey taking around 30 minutes. Walking the entire distance is about 3.5 km, or roughly 40 minutes.

It depends on the rate you chose. On a flexible rate, your booking can be changed or cancelled free of charge up to 2 days before arrival. Non-refundable rates cannot be cancelled or moved free of charge. If you booked somewhere other than our website, please contact the company you booked with.

The Non Refundable rate is a lower rate that is charged immediately; your reservation cannot be changed or refunded. The Fully Flexible rate lets you cancel or change free of charge up to 2 days before arrival; payment is taken automatically 2 days before arrival, and a later cancellation is charged for the full stay.

We ask for a credit card as a guarantee when you book on our website. No credit card? No problem, just get in touch. You can then book by prepayment via bank transfer (100%) or with a secure online payment link on request.

It depends on the rate you choose. You can easily add breakfast for €20 and enjoy our fresh, local buffet.

We accept cash, Maestro, Visa, MasterCard, iDEAL and SEPA.

The tourist tax in Ghent is €4.40 per person per night.

Yes, you can pay with eco-vouchers. Please mention this with your reservation under 'Special requests' so we can prepare it correctly. To pay with eco-vouchers, book the Fully Flexible rate on our website; we still ask for a valid credit card as a guarantee.

Not all of them. Some rooms have a king-size bed, others a queen-size bed or separate beds. This is always noted with the room type.

We do not have classic connecting rooms with a door between them. We do offer a Cosy Double and a Family Terrace that share a private hall, with no other rooms connected to it, so you still enjoy extra privacy and the feel of a connected stay. We also have two Cosy Double rooms that sit together on a hallway of their own. Both arrangements are ideal for families or groups who want to stay close together.